AI Inbox Triage
Stop important emails getting missed, delayed, or handled inconsistently.
A private inbox triage workflow that classifies incoming emails, detects urgency, drafts replies, routes work, and escalates anything that needs human attention.
Request an AI Workflow ReviewHow It Works
New email arrives in the shared inbox
System reads subject line, body, sender, and recent thread context
Email is classified by type — enquiry, complaint, invoice, support request, supplier update
Urgency and risk are scored based on rules you define
Draft reply is generated from your templates and past responses
Owner is assigned based on classification and routing rules
High-risk items are escalated directly to the relevant person
Daily summary is sent with inbox status and pending items
Who This Is For
Best for shared inboxes where enquiries, complaints, invoices, supplier messages, or support requests are missed, delayed, or handled inconsistently.
What It Should Not Do
It should not auto-send high-risk replies without review at the start.
Private AI Operations System
This workflow is one component of a broader private AI system. The full system covers additional workflows, integrations, and approval rules adapted to your tools and data.
View the Full SystemFind Out Where AI Could Help Your Business
Book a short AI Review. We will look at where your team is losing time, which processes are too manual, and whether an AI system could make a practical difference. If there is a sensible opportunity, I will explain the next step. If there is not, I will tell you that too.